Returns & Exchange

Golden Group International is committed to 100% customer satisfaction. If you are unsatisfied with your purchase you may return or exchange your purchase within 10 days of the ship date. Applicable 20% -35% restocking fees are determined based on the product ordered.

1. Damaged or defective:If you believe that your package was damaged in shipping, we require that you contact us upon receiptof delivery and we will work with you to quickly resolve the issue.
   
   
2. Other returns:In all other cases the buyer is responsible for return shipping and may ship back the new/unused item using the carrier of his/her choice.
   
   
3. Return Authorization (RA):Email: Sales@GoldenGroupInternational.com or call 845-440-5220 with the below information to receive your return authorization. The RA is required for all returns. Failure to obtain an RA # prior to returning the item will invalidate all warranties and refunds.
   
   
   • RA - number 
   • Order number
   • Product code
   • Reason for the return
   • Contact information
     
     
4. Refunds:All refunds will be made in the manner of original payment after the merchandise has been returned and inspected.
   
   
5. To Cancel and order: Please contact Golden Group International as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
   
   
6. Warranty: All manufacturer warranties apply.
   
   
7. Returns: Due to health and safety some items are not returnable. Please contact Sales@GoldenGroupInternational.com to verify that your item qualifies to return it.