Returns & Exchange

Golden Group International is committed to 100% customer satisfaction. If you are unsatisfied with your purchase you may return or exchange your purchase within 10 days of the ship date. Applicable 20% -35% restocking fees are determined based on the product ordered. 

1. Damaged or defective:If you believe that your package was damaged in shipping, we require that you contact us upon receiptof delivery and we will work with you to quickly resolve the issue.
   
   
2. Other returns:In all other cases the buyer is responsible for return shipping and may ship back the new/unused item using the carrier of his/her choice.
   
   
3. Return Authorization (RA):Email: Sales@GoldenGroupInternational.com or call 845-440-5220 with the below information to receive your return authorization. The RA is required for all returns. Failure to obtain an RA # prior to returning the item will invalidate all warranties and refunds.
   
   
   • RA - number 
   • Order number
   • Product code
   • Reason for the return
   • Contact information
     
     
4. Refunds:All refunds will be made in the manner of original payment after the merchandise has been returned and inspected. 
   
   
5. To Cancel and order: Please contact Golden Group International as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse. This cancellation policy does not apply to Glaro custom-made products. Please refer to the Glaro policy below.
   
   
6. Warranty: All manufacturer warranties apply.
   
   
7. Returns: Due to health and safety some items are not returnable. Please contact Sales@GoldenGroupInternational.com to verify that your item qualifies to return it. 

Glaro Custom-Made Products – Order, Cancellation & Return Policy

Glaro products are custom-manufactured to order, with careful attention to each customer's selected style, size, finish, and color. Because these products are made specifically for your order, special order and return conditions apply.

Production Lead Time

Glaro products typically require approximately 14 business days for manufacturing, plus shipping time. Production times are estimates and may vary depending on the product and order requirements.

Order Review and Confirmation

Before your order is released to production, Golden Group International will send an order confirmation for your review. Please verify all product details, including model, dimensions, style, color, finish, and quantity.

Your written confirmation is required before we release your order to production.

If you have any questions or would like to make changes, please contact us before confirming your order.

Color and Finish Samples

We understand that selecting the right color and finish is important. If you would like to review a color sample before ordering, please contact us. We would be happy to arrange for a color chip to be mailed to you, when available.

Cancellations, Returns and Refunds

Because Glaro products are custom-manufactured to order, once an order has been accepted and released to production, it cannot be canceled, returned, or refunded due to changes in preference, incorrect selections, or ordering errors.

Please review your selections carefully before authorizing production.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from the confirmed order specifications, please contact Golden Group International promptly so we can review the issue and assist with an appropriate resolution.

We appreciate your understanding and look forward to providing you with beautifully manufactured Glaro products.