How do I return an item?
Golden Group International is committed to 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, you may return or exchange your purchase within 30 days of the ship date. No questions asked! No restocking fees!
1. Email Info311@GoldenGroupInternational.com or call 866-296-6901 Ext 1002 with your order number to receive your return authorization. If the item is defective or damaged in shipping we will order a pre-paid return shipping label. In all other cases the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. We do not accept any returns after 30 days from the ship date.
3. If you believe that your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact Golden Group International as soon as possible. If your order has not yet shipped we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.
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